Cash on Delivery

Payment by cash on delivery is made directly to the courier upon delivery of the goods. This payment method includes an additional charge of €10.00 as a commission for the collection service provided by the courier. Depending on the amount, payment can be made as follows:

•in cash, up to a maximum amount of €1,000;

Bank Transfer in Advance

Payment by advance bank transfer means that the order will be confirmed only upon actual receipt of the payment or the payment receipt. The bank details for making the payment are provided in the order confirmation email at the end of the purchase process.

Credit Card

Payment by credit card uses the secure PayPal system. The form for submitting credit card details is managed by PayPal, which ensures maximum reliability with ‘Purchase Protection, Fraud Protection,’ confidentiality, and security. All transactions are encrypted using PayPal’s advanced encryption technology

PayPal

Payment with PayPal can be made using your PayPal account or charged directly to the bank account or credit card linked to the account, in accordance with the methods provided by the Company.

What to Do Upon Delivery

The goods are carefully inspected and packaged before leaving our warehouses. All shipments are covered by ALL RISK insurance at no additional cost. This insurance provides protection in case of damage or loss during transport. Upon delivery of the goods, the Customer is required to check:

•That the number of packages delivered and their external appearance correspond to what is indicated on the delivery note or accompanying invoice provided by the courier.

•That the packaging is intact and unaltered, including the sealing tapes.

In case of tampering, breakage, wet packaging, dents, or cuts, the Customer must accept the goods ‘WITH RESERVATION,’ providing a detailed description of the damage on the courier’s delivery receipt (for example: ‘Inspection reservation for dent on the carton’). It is essential to describe the damage; generic reservations are not sufficient to open a damage claim with the courier. In case of obvious damage to the products, the Customer may immediately refuse delivery, indicating the reason on the courier’s delivery receipt (for example: ‘Packaging and goods damaged during transport’). Only if the damage is partial (for example: 1 package out of 4 received) is it recommended to accept the delivery, detailing the damages on the courier’s delivery receipt in the section ‘GOODS INSPECTION RESERVATION.’ Upon delivery, the courier is not required to wait for the Customer to check the products, but only to verify the integrity of the packaging. For any doubts at the time of delivery, you may contact Customer Service by phone at 0433 467492. We recommend utmost care when opening the packages; scissors or cutters may damage the product inside. Upon receiving the goods and confirming the presence of transport-related damage, the Customer must report it within 5 days of receipt according to the procedures described in the ‘Product Warranty’ section.