Shipping Costs
The prices of catalog items are always excluding shipping costs, unless otherwise indicated. Shipping costs can be calculated during the quotation phase, without registration and without completing the purchase process: it is sufficient to add the desired items to the shopping cart, specify the quantity, and select the destination province. This will provide the total estimate; by adding or removing items from the cart, the shipping costs will update automatically. For certain products, specific order amounts, or promotions, shipping may be free; this will be clearly indicated with the wording ‘Free Shipping.
General Information
Karn uses the services of national couriers to deliver goods; deliveries are made to the address provided by the Customer at the time of order and during regular business hours, Monday to Friday. All goods are inspected, carefully packaged with customized packaging, and shipped with a proper accompanying invoice or delivery note. Any inability to receive the goods, changes to the delivery address, or periods of absence must be immediately communicated to Customer Service in order to make the necessary adjustments. Failure to provide such notifications may result in storage fees being charged to the Customer. Goods held at the courier’s depot due to repeated failed delivery attempts will be available to the Customer for a maximum of 5 business days; after this period, the order will be canceled. To facilitate delivery, Karn provides a free courier pre-notification service, allowing the Customer to arrange a preferred delivery time and day. It is therefore recommended to provide one or more phone numbers where the Customer can always be reached. Standard delivery is made to the ground floor, near the transport vehicle. It is the Customer’s responsibility to ensure accessibility of the goods at the delivery location and to report any difficulties. Any details necessary to help the courier reach the delivery location should be indicated in the order notes or sent directly to info@delfabbro.org .
Delivery Times
Delivery times are indicated on the product page at the time of purchase; these may vary depending on the type of product ordered, stock availability, the production status at the time of the order, holidays, and the delivery location. The total delivery time is the sum of the preparation time for the chosen product and the time required by the courier to reach the indicated destination. The delivery days indicated are an estimate, also calculated based on the average of previous shipments, and may therefore be subject to earlier or later arrival due to causes not directly attributable to Karn. If an order includes multiple products with different delivery times, the longest delivery time shall prevail. Products marked as ‘Ready for Delivery’ are immediately available in stock and are expected to leave our warehouses within 48 hours from the order confirmation. Karn Customer Service will promptly communicate any significant changes to the indicated delivery times.
In-Store Pickup
“Karn offers the option to pick up the ordered materials directly at its warehouses by calling +39 0433 467492 or by emailing info@delfabbro.org . Pick-up can be arranged by appointment at our premises:
Fratelli Del Fabbro Srl / Via degli Artigiani, 20 / 33028 Tolmezzo (UD), Italy
What to Do Upon Delivery
The goods are carefully inspected and packaged before leaving our warehouses. All shipments are covered by ALL RISK insurance at no additional cost. This insurance provides protection in case of damage or loss during transport. Upon delivery of the goods, the Customer is required to check:
•That the number of packages delivered and their external condition correspond to what is indicated on the delivery note or accompanying invoice provided by the courier.
•That the packaging is intact and unaltered, including the sealing tapes.
“In case of tampering, breakage, wet packaging, dents, or cuts, the Customer must accept the goods ‘WITH RESERVATION,’ providing a detailed description of the damage on the courier’s delivery receipt (for example: ‘Inspection reservation for dent on the carton’). It is essential to describe the damage; generic reservations are not sufficient to open a damage claim with the courier. In the case of obvious damage to the products, the Customer may immediately refuse the delivery, indicating the reason on the courier’s delivery receipt (for example: ‘Packaging and goods damaged during transport’). Only if the damage is partial (for example: 1 package out of 4 received) is it recommended to accept the delivery, detailing the damages on the courier’s delivery receipt in the ‘GOODS INSPECTION RESERVATION’ section. Upon delivery, the courier is not required to wait for the Customer to check the products, but only to verify the integrity of the packaging. For any doubts at the time of delivery, you may contact Customer Service by phone at 0433 467492. We recommend utmost care when opening the packages; scissors or cutters may damage the product inside. Upon receiving the goods and confirming the presence of transport-related damage, the Customer must report it within 5 days of receipt according to the procedures described in the ‘Product Warranty’ section.